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I am obliged to publish the following:
· Fees The basis on which fees will be charged and when payable is set out in my Standard Terms of Engagement, and subject to negotiation in special circumstances.
· Professional Indemnity Insurance will be available shortly.
· Lawyers Fidelity Fund The Law Society administers a Lawyers’ Fidelity Fund which provides clients with some protection against loss caused by theft by a lawyer of money or other assets entrusted to the lawyer.
· Complaints If you have a complaint about my services or charges, I ask that you inform me in writing of the nature of the complaint and I will use my best endeavours to rectify the problem. If you wish to make a formal complaint about me to the Law Society you may contact the Law Society. Contact details are: Postal Address: PO Box 5041, Lambton Quay, Wellington 6145 (DX SP20202) Telephone: 0800 264 801 or +64 4 472 7837 Fax: +64 4 473 7909 Website: www.lawsociety.org.nz
I must comply at all times with the Rules of Conduct and Client Care for Lawyers
The Law Society client care and service information is set out below.
Whatever legal services your lawyer is providing, he or she must:
_ Act competently, in a timely way, and in accordance with instructions received and arrangements made.
_ Protect and promote your interests and act for you free from compromising influences or loyalties.
_ Discuss your objectives with you and how they should best be achieved.
_ Provide you with information about the work to be done, who will do it, and the way the services will be provided.
_ Charge you a fee that is fair and reasonable and let you know how and when you will be billed.
_ Give you clear information and advice.
_ Protect your privacy and ensure appropriate confidentiality.
_ Treat you fairly, respectfully and without discrimination.
_ Keep you informed about the work being done and advise you when it is completed.
_ Let you know how to make a complaint and deal with any complaint promptly and fairly.
The obligations lawyers owe to clients are described in the Rules of Conduct and Client Care for Lawyers. Those
obligations are subject to other overriding duties, including duties to the courts and to the justice system.
Further information is available by contacting me by completing the inquiry detail below, or by email to me with your name and telephone and I will contact you immediately upon receipt.
Principal Practising Certificate No. 60762
Ian Roche Lawyers
Level 1, 6 Johnsonville Road